The Comprehensive Operational Resilience Assessment for Insurers and MGAs

This interactive Operational Resilience assessment is designed to help insurance firms, MGAs, and intermediaries assess the effectiveness of their operational resilience, governance and oversight processes against real-world disruption scenarios. This tool enables firms to evaluate how operational incidents could impact compliance activities, delegated authority oversight, counterparty monitoring, and critical business services, helping identify vulnerabilities, strengthen resilience, and support more effective regulatory preparedness.

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Operational Resilience Scenarios Sneak Peek

Here’s a preview of two scenarios included in this assessment. You can either take the assessment above or fill in the form below to access the full scenario library, your scenario testing template and a lessons learned worksheet.

Regulatory Reporting Failure Due to Manual Compliance Processes

A regulatory submission (or internal compliance reporting output) is delayed or contains inaccuracies due to reliance on manual data collation across spreadsheets, emails, and disconnected systems.

Operational Readiness Gaps During Expansion into New Verticals or Geographies

An insurer, MGA, or intermediary expands into new product verticals or international markets without having sufficiently scalable compliance processes in place. Existing controls are not adapted to reflect new regulatory regimes, counterparties, or operational complexities.

Why do you need to test your operational resilience?

Operational resilience testing is becoming an increasingly important part of regulatory compliance and governance across the insurance market. For insurers, MGAs, and intermediaries operating within delegated authority environments, understanding how operational disruption could impact compliance oversight, counterparty monitoring, and critical business services is essential to maintaining effective control frameworks and meeting regulatory expectations.

Will your business continue to operate within acceptable limits?

What do regulators expect from insurers and MGAs?

From an oversight perspective, regulators are not just interested in frameworks, they want evidence.

That includes:

• Clear identification of Important Business Services
• Understanding of dependencies (especially third parties)
• Defined impact tolerances
• Scenario testing that demonstrates resilience

Without testing, it’s difficult to demonstrate that your framework works in practice.

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